Terms & Conditions.

The Family Puzzle Shop will do there upmost to make sure the availability is available at all times but we are unable to guarantee that Errors and typological can accrue outside of our control on the website. The Family Puzzle shop can accept no liability for its unavailability.

The Family Puzzle Shop shall not be liable to any person for loss or damage which may arise as a result of any failure by you. The Family Puzzle Company shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
The item you have ordered is out of stock
We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
There has been a pricing or product description error
There is a system or procurement failure

The Family Puzzle Shop makes every effort to publish and advertise the correct prices for its products. Occasionally we can make mistakes and reserve the right to correct the pricing.
Where the incorrect price has been applied. We will always inform you of this if your order has been cancelled for this reason
Prices are correct at time of publishing. All product prices shown on our website are for single product. 
It may be necessary for us to amend prices either up or down, from time to time.

Product information
The Family Puzzle Shop will do there upmost to ensure that all materials and information published on our website are accurate, Please note that all measurements of the Puzzles are quoted approximate and the reproduction of colours is as accurate as photographic will allow. While we will do our upmost to advertise items accurately, slight variations can occur.

Safety regulations
All products comply with appropriate safety and consumer regulations, with EC Toy Safety Regulations and, where appropriate, carry the CE mark.
All puzzles are labeled with minimum age categories. If a product is recalled for any reason, you will be contacted.

Dispatching of Goods and Delivery

We offer FREE delivery to UK mainland on all orders over £40.00. Any orders below this amount will have a delivery charge to be applied before the checkout stage.
Please note since COVID no service is guaranteed and may take up to on a average 3-5 working days for your item to be delivered. We do hope all delivery’s are made in a good time scale but as you can understand this is something that is out of our control.

  • Royal Mail 48hr Tracked( Not Guaranteed )  £3.65
  • Royal Mail Tracked 48hr Signed for ( Not Guaranteed ): £4.95
  • DPD Delivery: £6.95
  • Royal Mail Special Delivery Next Day (Order before 1PM): £13.00
  • Heavy items 2000,3000,4000 piece, puzzle board and some murder mystery puzzles are charged at £8.95

International Delivery.

Flat Fee of £30.00
Please contact us before placing an order and will be more than happy to help ship your puzzle to you.
Contact us at sales@thefamilypuzzleshop.co.uk The postage costs for international deliveries will be based on the dimensions of the parcel as well as weight of the total order.

Amendment to order or cancelling an order.

If you need to amend or cancel an order with The Family Puzzle Shop we would need to be contacted within 12hrs from the time of ordering.  This would need to be done via email.  Please email   sales@thefamilypuzzleshop.co.uk In the instance of cancelling, we will cancel your order and a refund will be given.

If you are looking at amending your order and your order has not been shipped we will be able to amend your order before dispatch.

In the case that your order has been dispatched. Please follow our returns information.

Once your order has been shipped we are unable to control the delivery. If your parcel is delayed/misrouted while in the delivery network. The Family Puzzle Shop can not be held Liable for this.

If your parcel has been lost within the delivery network and this has been confirmed with the carriers. The Family Puzzle shop with assist in replacing your order.

If you are not satisfied with your purchase you may return it within 14 days, in original packaging and unused, for exchange or refund.
Please note that this will be at the cost of yourself.
This is in addition to your statutory rights.
In the unlikely event that we supply an item incorrectly, a complete refund or exchange will be given.
Please see our Returns section for full details.

The Family Puzzle Shop cannot accept any liability for a failure to comply with instructions specifically stated on this Website.
The Family Puzzle Shop does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct.
The Family Puzzle Shop does not warrant that such information will be error-free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

Your statutory rights are not affected by this statement.

These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales