Delivery Details.

We pride ourselves on our fantastic customer service as well as a speedy turn around on all orders.
All UK orders over £40 are sent post FREE. Please allow 3 – 5 Working days for delivery.

Please make sure you enter your shipping/delivery address correctly as we cannot be held responsible for any orders being delivered to an incorrect address.

All services are Not Guaranteed next day.

Royal Mail 48hr Tracked( Not Guaranteed )  £3.95

Royal Mail Tracked 48hr Signed for ( Not Guaranteed ): £4.95

DPD Delivery: £6.95

Royal Mail Special Delivery Next Day (Order before 1PM): £13.00

Heavy items 2000,3000,4000 piece, puzzle board and some murder mystery puzzles are charged at £8.95

International Delivery – All orders will be shipped via a Tracked carrier shipper. **** Please Note there may be customs import duty to pay once the parcel has arrived into your Country. The Duty will be your responsibility to be payed in full so the puzzles can be delivered. **

Please Note:- With the current situation we all face at present with the Global Pandemic. It is very difficult for the Postal Service as well as the Carrier network to Guarantee Deliveries. The Family Puzzle Shop will do there up most to ship all orders on time but we have no control over the time it may take for your goods to arrive to yourselves

:- Once your order has been shipped we are unable to control the delivery. If your parcel is delayed/misrouted in while in the delivery network. The family Puzzle Shop can not be held Liable for this.

:- If your parcel has been lost within the delivery network and this has been confirmed with the carriers. The Family Puzzle shop with assist in replacing your order.

Many Thanks.