Privacy Policy

Who we are
Our website address is:

This Privacy Policy describes how your personal information is collected and used when you visit
We’re committed to protecting and respecting your privacy in line with General Data Protection Regulation (GDPR).

Information we hold:
If you have shopped with us we will hold information by the way of
Your name,
Telephone number,
Email address
Payments details.

We collect data on this website through online forms or emails when you make an enquiry or place an order.
We also collect information about how you use our website and your IP address and browser user agent string to help spam detection.
We will also hold the invoice and delivery address information for your orders.
Details may also be used by our suppliers to be able to fulfil orders.

How long do we keep information for?
The Family Puzzle Shop will only retain your data for as long as necessary. If however, you have purchased from our website then we are legally obliged to keep records of any for at least 5 years as required by HMRC.

Information we use
To process your order, obtain payment and dealing with queries, tracking deliveries, reviewing past purchases.

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe from these at any time using the link a the bottom of the email.
From time to time, we may need to contact you with regards to your order. This can be via email or using the phone number provided at time of purchase. We also use the information to keep you up to date with The Family Puzzle Shop sending emails as appropriate

See our cookie policy for details.

Controlling your personal information
The Family Puzzle Company will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

From time to time we may update this privacy policy in order to reflect, for example, changes to our practices or for other legal reasons.
Please check back occasionally to make sure you are happy with any changes.

Contact Information

The Family Puzzle Shop
6 Sunningdale Drive